TAC Associate Goes Above and Beyond
"I spoke to Taylor a few weeks ago when I needed assistance with Desking for our new Mini
franchise. I have been in the car business for 25 years, and in that 25 years I have placed at
least 100 support calls and have been helped by many different support specialists. Taylor was
one of the most professional and helpful support members I have ever dealt with.
Taylor went above and beyond to make sure my problems were solved and also followed up to take
care of the issue right away. My general sales manager also feels that Taylor's service was
exceptional. These days, people will call and write with complaints more than they should. I
wanted to take the time to give praise when it's due."
Stephanie Fournell, Controller
Steve Thomas BMW